URL field is not clickable in the Service Portal view

[Lavanya Nagendr]

Hi All,

I have a URL field(u_link_to_full_document) with the below script to update it using Scheduled job, its working fine in UI but its not a clickable link service portal. Kindly help me to resolve this issue.

Note: I have added the 'No Truncate' attribute as well to the URL field.

Script:

pol.u_link_to_full_document = gs.getProperty('glide.servlet.uri') + '/grc?id=lineitem&table=' + pol.getTableName() + '&sys_id=' + pol.parent.sys_id; 

My UI view:

My Portal View:

Thanks!

[Tushar]

Hi @Lavanya Nagendr 

In Service Portal, to make a URL field clickable as a link, you need to ensure that the URL is properly formatted with the HTML <a> tag. You can use a UI Macro or Client Script in ServiceNow to achieve this. In your case, since you are updating the field using a Scheduled Job, you can use a Client Script to format the URL as a clickable link -

(function () {
  if (current.u_link_to_full_document) {
    var url = gs.getProperty('glide.servlet.uri') + '/grc?id=lineitem&table=' + current.getTableName() + '&sys_id=' + current.parent.sys_id;
    var clickableLink = '<a href="' + url + '" target="_blank">Click Here</a>';
    current.u_link_to_full_document = clickableLink;
  }
})();

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[Lavanya Nagendr]

Hi @Tushar  ,

I have tried you're code, it still didnt work,