URL Navigation

[tlgriffin447]

Hello,

I'm having an issue with properly navigating an end user to the right site based on the URL they enter. When they enter "companyname.service-now.com/navpage.do" they're appropriately directed to the login page of the instance. However, when they enter the url of the ESS portal "instance.service-now.com/Self_Service/" they're just taken to the main log in page of the instance and not the ESS portal. They are taken there if they're already logged on, but I also want them directed there when they're not logged in and just enter the ESS url. Any thoughts on how to accomplish this would be much appreciated. Thanks!

Tyler

[Brad Tilton · Accepted solution]

Ok, when that is set to false, then all CMS pages including login pages are not accessible until you login. If you set that to true then users should be redirected to your cms login page when they hit your CMS url.

A possible side effect of this would be if you have any other cms sites that don't have login pages set, they would now be public sites.

[tlgriffin447]

Excellent! Now it's doing what I needed it to do. I think we'll have other cms sites in the future for each subsidiary, so I'll keep that in mind. Much appreciate the help!

[sr82]

Hi Brad,

What would happen local user who previously used side_door to log into the instance? I tried this fix but what it did was stop the side_door. How to ensure local users can still login to instance?

Regards,

SR