Use Email Client with an UI Action in a pop-up

[xif1]

Hello everyone,

Actually, I try to develop an UI action who open email_client.do in a pop-op

I use the GlideDialogWindow method for my window, but I don't know how to link with email_client.do

After that, it is possible to pre-fill the target field ?

exemple : If I want to recover the incident short description for fill the email subject ?

I've found a good link : How can I generate a notification from a UI action button?

But Here, I must create the window, and I want to use an existing window email_client.

NB:

When I'm talking about email_client it's this icon :

and open this window:  

[JenniferS1]

Hello Romain,

Are you trying to autofill the "Subject:" or "To:" fields? You can create a template that will fill these in.

To create a template:

1. Navigate to System Policy > Email > Client Templates.
2. Click New.
3. Fill in the fields on the Email Client Template form.
4. Click Submit.

Here is the wiki on creating a template for Email Client- Enabling the Email Client - ServiceNow Wiki

[kenrempe]

Hi Romain did you ever get a solution for this?   I am looking to do something similar.

thanks, Ken