Use HTML Variable in Notification

[kshaw]

I want to use an HTML variable from a RITM to add to a notification.

I know I can edit html code within the notification creation form, and I have HTML formated text in a variable but from what I understand when I reference the variable in the notification ${variable_name}, its just going to pull in plain text.

How can I get formatted text from the RITM into the notifcation?

[Chaitanya ILCR]

Hi @kshaw ,

notification pull the html variable and formats it

what you see in the html variable will be shown in notification as it is

if you want to format it further you can use notification email scripts and wrap the html field in the div container and add formatting to it 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[J Siva]

Hi @kshaw 
You can acheive this using email script. This approach will work even of you store the HTML code in the string type field. PFB sample.

1. Catalog item with HTML variable/String variable

2. Mail script to process the HTML variable

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var html_txt = current.variables.html_variable;
    template.print(html_txt);

})(current, template, email, email_action, event);

3. Use the mail script in the Notification

Output 1: (HTML type variable)
RITM:

Email:

Output 2: (Multiline text type variable)

Hope this helps,
Regards,
Siva

[Ankur Bawiskar]

@kshaw 

if you include the variable directly using the syntax ${variableName} it will respect the HTML format as shared by @Chaitanya ILCR 

If my response helped please mark it correct and close the thread so that it benefits future readers.