Use of ATF in Service portal

[Vidyadharan]

Hi I am working in Automation Test Frame work . Request someone to help me let me know how to open an existing incident in service portal via ATF.

Actual scenario is I need to automate an entire work flow of creating an incident till closing it. I am stuck in updating the incident in service portal as an end user as I am not able to open the incident in Service portal via ATF.

Request to kindly help  

[Brad Tilton]

You may need to use a custom ui step to navigate some portions of the service portal. There is also an Open Service Portal Page step that allows for passing query parameters (so you should be able to open an incident on the form page).

[Ankur Bawiskar]

Hi Brad,

I tried using this step; I want to give the query parameters as table=incident and sys_id= record sys_id created from previous step.

but when I try to give the Query parameters it is not allowing me to select the value from previous step for sys_id; so effectively I cannot give the sys_id dynamically

Any restriction on what can be selected in that?

Regards

Ankur

[jnchristie]

Hi Ankur,

Were you ever able to resolve this? I'm running into the same issue.

THanks!

[Tracey Wilmot]

@Ankur Bawiskar were you able to resolve this?  I am getting the same issue.

Many thanks

Tracey