Use of ATF in Service portal

[Vidyadharan]

Hi I am working in Automation Test Frame work . Request someone to help me let me know how to open an existing incident in service portal via ATF.

Actual scenario is I need to automate an entire work flow of creating an incident till closing it. I am stuck in updating the incident in service portal as an end user as I am not able to open the incident in Service portal via ATF.

Request to kindly help  

[Ankur Bawiskar]

@Tracey Wilmot 

It would be nice if you create a new question and tag me there as this is quite older thread.

Do share the steps configured along with screenshots etc

[Community Alums]

Hi Vidyadharan - can you be more specific and share some screenshots what you've so far achieved please?

[Oleg]

If I correctly understand the problem, you can use "Open a Form (SP)" step (found in "Forms in Service Portal"). It allows to open incident as form. Other tests from "Forms in Service Portal" category ("Set Field Values (SP)", "Click a UI Action (SP)", "Submit a Form (SP)" etc) allow to work with the form and so make changes in the incident.