Use Portal to enroll AND reset password

[Gerrity]

Hello Community,

I've searched the community and the web on this topic which seems to be popular but without a answer.

That is, how do you use the portal to direct your users through the enrollment and then the password reset or unlock processes?

Specifically, our users are AD users with the Microsoft AD Password Reset spoke installed. This is all working fine.  However, our users do not have access to the ServiceNow UI and will only interact via portal.

So, I've got a link to enrollment ie the content item with URL /$pwd_enrollment_form_container.do

When clicked people can enroll.  All well and good, but then what? They're stuck there with "success".

I'd like to have the password reset widget do an enrollment check similar to the "PwdQuestionsEnrollmentCheck" that's part of the Enrollment Check of the password verification type.  Then if not enrolled, redirect the user and start the enrollment, then on success of enrollment forward them to the password reset portion of the widget.

...of course, if they pass the "PwdQuestionsEnrollmentCheck" then just go straight to reset.  

 Anyone got any ideas?

I'm thinking that perhaps I can clone the password reset widget, and then edit the client controller script to first redirect to 

 /$pwd_enrollment_form_container.do

Then similar to @dwada1  response to Service Portal Password Enrollment- Not Available - Now Platform - Question - ServiceNow Community  I could modify his script and if

$pwd_enrollment_success.do then redirect to password reset.

Something along those lines, but basically:

1) Enable password rest widget in portal

2) have check if user is enrolled or not, 

2a) if not enrolled redirect to enrollment then to password reset

2b) if already enrolled, redirect to password reset

Thanks all!

[Gerrity]

Hello All,

Since no one has replied, thought I'd try a different question.

Would like to do two things:

1) Send enrolment email to all AD users in a Security Group.  (I've got this part working). However, the enrolment link / url within the email need to be a SNOW portal where people can access the enrolment. NOT via the SNOW UI but portal.

2) When people login to portal, check enrolment status and if not enrolled re-direct to Portal enrollment.

Is this possible using San Diego and we're using the IntegrationHUB AD password reset spoke. (which all works just need enrollment via portal).

Thank you

[Josh Baumann]

Was looking at an older post i had submitted about customizing the pw reset process and ran across yours.  I'm confused about your requirement for the enrollment link to be a portal page.  The majority of our users are not fulfillers but can still access the password enrollment and reset pages.  Why does the url need to be portal if the message is being sent to users that need to enroll?  We were able to modify the process to customize the enrollment success page to add links to more useful sites in our environment.  Feel free to reach out if you need assistance with that.  We also did a fair amount of customization of UI pages to enhance the enrollment process when we implemented the Twilio SMS integration.