User can see fields on a case but not on a dashboard

[Rylie Markle]

What could be the reason a user can see fields on a case, but when I put them on a dashboard, that same user cannot see them there. They have appropriate COE security to see the cases these fields are on. 

[Dr Atul G- LNG]

Hi @Rylie Markle 

Wired case :(, better to log  a Now support case.

[Shivalika]

@Rylie Markle I feel HRSD is q very secure environment. And from what I can see even though the user is able to access the field in form view, it's read-only for him. And what Report you have made, most of the columns are not ready only. 

I don't think user has full access to the fields, probably only read access, no list edit access. 

One thing you can check is if he has "report_view" access for these fields. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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