User can still see Total Rewards Case

Abishek1998
Tera Contributor

4 hours ago

 

Hi all,

 

I’m facing an issue with HR Case visibility in ServiceNow.

 

Scenario: A user is able to see Total Enquiry HR Cases only when the Assignment Group is set to xxx Assignment group . When the assignment group is changed to any other group, the user is no longer able to see the case.

 

What I checked:

COE Security Policy

HR Criteria

 

It seems like the visibility is somehow tied to the assignment group, but I’m not sure exactly where the restriction is coming from.

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DeepthiR4728719
Tera Expert

an hour ago

Hello @Abishek1998 

 

Have you checked the list gorups, roles and skills the user record is assigned with? 

 

Deepthi R
ServiceNow Technical SME

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