Hi all,
I’m facing an issue with HR Case visibility in ServiceNow.
Scenario: A user is able to see Total Enquiry HR Cases only when the Assignment Group is set to xxx Assignment group . When the assignment group is changed to any other group, the user is no longer able to see the case.
What I checked:
COE Security Policy
HR Criteria
It seems like the visibility is somehow tied to the assignment group, but I’m not sure exactly where the restriction is coming from.
