User created from LDAP not able to login

anasuyaray · ‎04-20-2016

Hi,

User created from LDAP import is not able to login. I have reset the password still it is showing username or password is invalid. Manually created user are able to login.

I have checked with the source field. I removed the data from the source field, then it is able to login. But source field is needed for automatic manager population so we can not remove the data. How source field is related to password? Is there any way around?

Any help will be appreciated.

Regards,

Anasuya

dannypatino · ‎04-20-2016

glide.authenticate.external is the property to enable SSO authentication. You'll want that one unchecked / false.

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Michael Fry1 · ‎04-20-2016

Your talking about one users or all users via LDAP can't login? If one user, did you check for duplicate accounts? Otherwise try deleting his account, and then resync with AD.

anasuyaray · ‎04-20-2016

Iha ve found in wiki:

The ServiceNow system does not support LDAP password authentication through a MID Server. A ServiceNow instance must be able to directly connect with an LDAP server to support password authentication.

My LDAP is done via mid server only. So in this case how I should login with the user created by LDAP

Michael Fry1 · ‎04-20-2016

You should make your LDAP connection directly into SN, versus using a mid server.

Ashok Katam · ‎04-20-2016

Anasuya, You are not using any SSO for authentication? you are completely depending on username, passwords from LDAP for authentication??