User Criteria Advance Problem with Catalog Item

[Tomas Linde]

Hello everyone,

It is the first time that I use User Criteria and I try to make the catalog item viable only for itil users that do not contain the keyword "Manager" in their firstname and/or lastname. I have tried this advance User Criteria without success, any ideas.

All the best

function evaluateControl() {

  var user = new GlideRecord('sys_user');
  user.query('sys_id=' + user_id);
  user.next();

  var firstName = user.getValue('first_name').toLowerCase();
  var lastName = user.getValue('last_name').toLowerCase();

  var roles = new GlideRecord('sys_user_role').query('user=' + user_id);
  roles.next();

  var isITIL = roles.getValue('role') === 'itil';
  var containsManager = firstName.includes('manager') || lastName.includes('manager');

  if (isITIL && !containsManager) {
	return true;
  } 
  return false;
}

[AshishKM]

Hi @Tomas Linde , 

I see your all 3 posts with similar query, any reason the user has "manager" keywords in the first and last name, are they actual users or some kind of custom service accounts and you are trying to restrict those user on catalog item. 

If that is the case, those user should have some other parameter like user type which can be use in User Criteria.

-Thanks,

AshishKM

[Tomas Linde]

Hi @AshishKM 

They are default users to whom I want to limit access, which contain the role itil and that keyword in common as parameters to limit access

[AshishKM]

you can disable those default user via active=false instead of applying the user criteria at variable level.

or you can apply the condition on that catalog item variable.

[Tomas Linde]

Thanks for your response @AshishKM , but I don't want to disable users, I just want to use a correct User Criteria to limit access to the catalog item and know if the one I am applying is correct.