User Criteria for logged in user not working

[RudhraKAM]

I have a user Criteria where logged in uses / users who are active can view , but seems like its not working as expected 

can some one help me whats wrong in the code 

scriptAut();

function scriptAut() {

var retVal;

if (gs.getUser() =="") {            // i tried this as well   if (gs.getUser() ==active) {   
 
retVal = false;

} else {

retVal = true;

}

return retVal;

}

[RudhraKAM]

Abhinay

its not working 

[yundlu316]

Hey Kam, were u able to figure this out?

[RudhraKAM · Accepted solution]

Yes ,,  gs.getuser is not supported in user criteria ,, there is a problem ticket opened 

This is the solution given by Hi team

Solution Proposed: ============ IS THIS A BUG? ============

So we are dealing with a bug on our platform which is intermittent and occurs very rarely. This is recorded in PRB1319258 with the following description: Using GlideSystem objects such as gs.getUser(), gs.getUserID(), gs.getSession() in User Criteria does not work as expected consistently. This problem has been declared as "Working As Expected" with the reason that the issue happens very rarely.

============ ANY WORKAROUND? ============ However, we have a workaround in place which will involve moving your implementation to using script include (which is aware of application scope changes). This will ensure that the value returned correctly every time without failing intermittently. Please throughly review this knowledge article regarding this (has examples): https://hi.service-now.com/kb_view.do?sysparm_article=KB0719846

[yundlu316]

Hey Kam, any way you can post that article?  I can't access it since I do not have HI access.  Thanks!

[RudhraKAM]

I cannot access that as its a HI internal kb article