User Criteria for Matching Job Titles

[k_21]

Hi Community,

I have a requirement to add a user criteria for employees that have certain parameters in their job titles to restrict certain catalogue items to only those members of staff. As this is a field on the user table itself and not another reference field I believe I will need to create a script for this rather than extending the user criteria (as it's not a reference field.

 I have tried the below with the addition of some logging (at which point  returned title:null)

(function() {
    // Get the user's job title
    var user = gs.getUser();
    var jobTitle = user.getRecord().getValue('title');

    // Check if the job title contains "director", "head of", or "manager"
    if (jobTitle) {
        jobTitle = jobTitle.toLowerCase(); // Convert to lower case for case insensitive comparison
        if (jobTitle.includes('director') || jobTitle.includes('head of') || jobTitle.includes('manager')) {
            return true;
        }
    }
    return false;
})();

 So question is - is this the right method and what am I missing if so.

User criteria diagnostics are showing that users with job titles 'manager' etc do cannot view the catalog item i have added the user criteria record to.

Getting the correct answer will also help with potential additional requirements based of user attributes.

Any help greatly appreciated. 

Many thanks

[Jon23]

Hi @k_21 

I would agree this is the right method.

Your script worked as expected when i tried on my PDI, however, if i cleared the logged in users title it returned 'null'.

Please confirm the user has a title 🙂

[k_21]

Thanks @Jon23 . I think the null title was an error of mine. I can confirm that all users have valid titles.

Interestingly I have ran the user diagnostic against multiple users I believe should be returning true and there is 1 example of where that it is the case as attached shows. 

Any users with a combination of 'xyz manager', Director, XYZ', 'XYZ Director' do not return.

It is even the case that another user with title (not one shown in example) 'Head of' returns false.

[Jon23]

Hi @k_21 

I am wondering if you're experiencing the issue described in SN KB0750243:  User Criteria Diagnostics tool results inconsistent with actual user experience

[k_21]

Many thanks @Jon23 I did wonder whether there was any errors with the diagnostic tool, but unfortunately when impersonating the users I see the same results.