@SHWA Yes It is possible.
To make User criteria available for announcement, you need to enable the "Service Portal User Criteria Support" plugin and enable the "glide.service_portal.user_criteria_enabled" system property. I hope you already did this.
For record producer, I am assuming you have already record producer created and its creating announcement record. For user criteria mapping, you need to create additional two variables as below
1) Reference variable -- lets say "Select audience" and refer it to "User criteria" table
2) CheckBox variable - lets say "Public" --> Map to field ---> Public -- (Hidden checkbox should be checked) --> we don't want to show this field to end user.
Add below script in record producer script section. This will create record in "Can view" related list record.
var userCriteria = new GlideRecord('m2m_announcement_uc_can_view');
userCriteria.initialize();
userCriteria.setValue('user_criteria', producer.select_audience); // map select audience variable input here
userCriteria.setValue('announcement', current.sys_id);
userCriteria.insert();
I tested this and it working
If user is not able to see user criteria's on form then alter the existing ACL's or create new one so that user can see it.
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
@SHWA Yes It is possible.
To make User criteria available for announcement, you need to enable the "Service Portal User Criteria Support" plugin and enable the "glide.service_portal.user_criteria_enabled" system property. I hope you already did this.
For record producer, I am assuming you have already record producer created and its creating announcement record. For user criteria mapping, you need to create additional two variables as below
1) Reference variable -- lets say "Select audience" and refer it to "User criteria" table
2) CheckBox variable - lets say "Public" --> Map to field ---> Public -- (Hidden checkbox should be checked) --> we don't want to show this field to end user.
Add below script in record producer script section. This will create record in "Can view" related list record.
var userCriteria = new GlideRecord('m2m_announcement_uc_can_view');
userCriteria.initialize();
userCriteria.setValue('user_criteria', producer.select_audience); // map select audience variable input here
userCriteria.setValue('announcement', current.sys_id);
userCriteria.insert();
I tested this and it working
If user is not able to see user criteria's on form then alter the existing ACL's or create new one so that user can see it.
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
