User Criteria script is not working

[ramesh_r]

Hi All,

I have written this User Criteria on article Level this script in executing and its going to inside the IF condition but is not working as expected Please help me to resolve this issue

checkRegion();
function checkRegion() {

var s = gs.getUser().getRecord().getValue('u_country');
gs.addErrorMessage(s);
if(s == "IND")
{
answer = true;
}
else
{
answer = false;
}

User Criteria :-

 

KB Article 

[Michael Ritchie]

I have seen issues sometimes with nested functions to the getUser().  Try this instead:

checkRegion();

function checkRegion() {
	var userRec = new GlideRecord("sys_user");
	userRec.get(gs.getUserID());
	var s = userRec.getValue('u_country');
	
	gs.addErrorMessage(s);
	if(s == "IND")
	{
	answer = true;
	}
	else
	{
	answer = false;
}

[ramesh_r]

Hi Michael,

I have changed the code but its not working for both USA and IND user, its showing below error for all users

User List

[Michael Ritchie]

Doh, the function never returns the answer!  Try this:

checkRegion();

function checkRegion() {
	var userRec = new GlideRecord("sys_user");
	userRec.get(gs.getUserID());
	var s = userRec.getValue('u_country');
	
	gs.addErrorMessage(s);
	if(s == "IND")
	{
	answer = true;
	}
	else
	{
	answer = false;
	
	return answer;
}

[Michael Ritchie]

Actually also noticed the answer variable was never declared, sorry, use this one instead:

checkRegion();

function checkRegion() {
	var answer = false;  // Default to false
	
	var userRec = new GlideRecord("sys_user");
	userRec.get(gs.getUserID());
	var s = userRec.getValue('u_country');
	
	gs.addErrorMessage(s);
	if(s == "IND")
	{
	answer = true;
	}
	
	return answer;
}