Hey all, i've been struggling with user criteria for the past week. i've created a mock function to practice creating user criteria scripts.
No matter what I do, my script does not run. User criteria scripts are not cached so it looks like they run each time.
it SHOULD be running
But, when do they run?
when a user clicks on self service > knowledge?
when a user opens an article?
I've tested every scenario and my user criteria script simply does not run. The debugger does not trigger and I don't know what's going on
here is my function.
// Get the user's groups
var userGroups = new GlideRecord('sys_user_grmember');
userGroups.addQuery('user', user_id);
userGroups.query();
// Check if the user belongs to the TEST group
var answer = false;
while (userGroups.next()) {
var group = userGroups.group.getRefRecord();
if (group.type == 'TEST') {
answer = true;
break;
}
}
return answer;
