User Criteria

[levino]

hi there

please can you advise if my user criteria script is ok, for some reason it always evaluates to false, even if the condition is met

Thanks

Levino

checkCondition(); 

function checkCondition(){
	var gra = new GlideRecord('sys_user');
	gra.addQuery('sys_id', gs.getUserID());
	gra.addEncodedQuery('manager=658db0e5db141b00a56336db7c961947^ORmanager=347451691bd3a990f1bebaeccc4bcb55^ORtitleSTARTSWITHCHAPTER^ORtitleSTARTSWITHDCL^ORtitleSTARTSWITHDOMAIN CHAPTER^ORsys_id=c61204c31b85111055f2baeccc4bcb82'); 
	gra.query();
	if (gra.next())
		return true;
	else
		return false;
}

[Astik Thombare]

Hi @levino ,

Could you please elaborate it more what query you have given in Encoded Query ?

Thanks,
Astik

[levino]

user manager  as per the sys_id  or if the users title starts with chapter,  i have tried users which are part of that criteria but  it still evaluates to false

[Astik Thombare]

Hi @levino ,

You can check in the background script whether it is returning something or not. Please navigate to System Definition -> Scripts - Background, and by using different users, you can verify if it is returning records or not

and according make changes to script . check below script to be used in background script -

var gra = new GlideRecord('sys_user');
	gra.addQuery('sys_id', gs.getUserID()); // try with different user sys_id 
	gra.addEncodedQuery('manager=658db0e5db141b00a56336db7c961947^ORmanager=347451691bd3a990f1bebaeccc4bcb55^ORtitleSTARTSWITHCHAPTER^ORtitleSTARTSWITHDCL^ORtitleSTARTSWITHDOMAIN CHAPTER^ORsys_id=c61204c31b85111055f2baeccc4bcb82'); 
	gra.query();
	if (gra.next()){
		gs.print (true);
}
	else
{
		gs.print(false);
}

According to that you can make changes to script 

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Thanks,

Astik

[levino]

interesting when i run in background script the same user evaluates to true

user criteria diagnostis  is that the way to check i am presuming?