User does not see assigned Task
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‎02-16-2016 04:26 PM
Hello.
I just assigned a Task to user Joe in my service request workflow. However when user Joe logs into SN, he does not see Task or My Task under Self Service.
What am I missing here? Does the user need a role to see the task assigned to him?
Note that for testing, this user currently has my email address on his user account. I got the email notifications about the tasks so I know the workflow is working.
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‎02-16-2016 04:33 PM
Hi Pat,
Generally unless you've customized those lists, the items under Self-Service have to do with the items a user has created (i.e., Incidents/Requests I've opened) rather than items being assigned to them.
-Brian
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‎02-16-2016 04:54 PM
Thx Brian.
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‎02-16-2016 04:53 PM
Hi Pat,
ESS users will have limited access to the system. You have to give the appropriate roles to the user to access those records. Please refer the base system roles for more info.
http://wiki.servicenow.com/index.php?title=Base_System_Roles
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‎02-16-2016 04:58 PM
Thx.
I found the navigator item I was looking for, it's called "My Work", and it's under Service Desk. Once a user clicks on it, he sees the Tasks assigned to him. That's the good part. However the downside is that the user needs the ITIL role in order to see this. This role also gives the user a bunch of other stuff.
