Hi All, the OOB Service Fulfillment Steps base flow subflow has stages defined as Service fulfillment process, Completed and Closed Incomplete. it is a read-only flow and operates as a generic engine. it iterates through the sc_service_fulfillment_stage and sc_service_fulfillment_step tables using a loop that doesn't distinguish between step types. Is there any way we can differentiate between approvals and task and add stages as waiting for approval/approval/workinprogress? I agree we cant make any changes over there, but is there a possibility to take copy and accommodate the requested change.
