Hi Community,
I need your help with debugging auto populating scripts.
I have create script include and client script to auto populate manager field when user is selected on the form.
When I select user while raising form, the manager name is populated successfully. But after submission of ritm, the manager name is disappeared.
Also, Client script is selected to Run on Catalog item, RITM, Catalog task. So, I'm confused what is causing this issue.
Please find below scripts i've used:
Script include:
// Script Include: ManagerLookup
var ManagerLookup = Class.create();
ManagerLookup.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getManagerName: function () {
var userId = this.getParameter('sysparm_user_id');
var userGR = new GlideRecord('sys_user');
if (userGR.get(userId)) {
return userGR.manager.getDisplayValue();
}
return '';
},
type: 'ManagerLookup'
});
Client Script:
// Client Script
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '' || newValue === oldValue) {
return;
}
// Get the selected user's Sys ID
var userId = g_form.getValue('variables.employee_to_offboard');
// Call the Script Include using GlideAjax
var ga = new GlideAjax('ManagerLookup');
ga.addParam('sysparm_name', 'getManagerName');
ga.addParam('sysparm_user_id', userId);
ga.getXMLAnswer(function (answer) {
// Assuming your manager field is named 'manager' on the catalog item
g_form.setValue('variables.manager', answer);
});
}
Please suggest what I am missing here?
Thanks in Advance,
Hritik
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