User having admin role but not having sn_si.admin role can able to see details in response task?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-20-2023 02:53 AM
Hi Experts,
I am wondering if user having admin role but don't have sn_si.admin role still be able to see the response task details like number, assigned to and in the related list user is able to see Task SLA(editable),CI(editable),Affected user,security sibling tasks.
is this expected behavior and how can we hide from the user don't have sn_si.admin role.
kindly suggest.
Thanks!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-20-2023 02:56 AM
Hi @Jaydeee
It is expected behaviour.
To work in SI record, as user must have relevant roles associated with SI module.
The prime reason to have this
- Separate the duties of System Admin and Security Admin ( I learn this from SIR training)
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-20-2023 02:58 AM
sorry I forgot to mention - The admin role and sn_si.admin role has been separated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-20-2023 04:36 AM
Hi @Jaydeee
What is issue here now, sorry if i missed out earlier.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-20-2023 04:46 AM
Now the user having admin role but not having sn_si.admin role is able to see response task details like number, assigned to and in the related list user is able to see Task SLA(editable),CI(editable),Affected user,security sibling tasks. I am not sure whether this is an issue or an expected behaviour.
If this is expected then how can we hide it.
