User ID is active in Active Directory but showing inactive in ServiceNow

[jituksingh]

Hi All,

I have an user whose account is active in Active Directory but showing inactive in ServiceNow. How we can re-activate user in ServiceNow. If I delete the user from ServiceNow and refresh the data , will it pull the activated account? Please suggest.

Regards,

Jitendra Singh

[Travers M · Accepted solution]

If you have LDAP configured to bring in your accounts from AD, deleting it will re-import it on your next scheduled run.   The problem there is it will orphan anything tied to the deleted account.   You are better off just going in and manually setting the user account to active and removing the lock out status if it's there

[jituksingh]

Lock out, where it is in ServiceNow. Can you please just help to find.

Regards,

Jitu

Jitendra Singh

Sr. Application Support Analyst

Email: Jitendra.singh@roundpointmortgage.com<mailto:Jitendra.singh@roundpointmortgage.com>

Office: +1 (704) 972-9040

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[Travers M]

It is a check box on the user record that's probably only visible to an admin if at all.     When accounts are set to inactive, they are also locked out from logging in so if you do set the account to active, it won't guarantee they'll be able to log in.   That's why I mentioned the lock out

[SanjivMeher]

It is on the user form. If not then you can add them from form layout