User Insights and Experienced Dashboard

[LearnerSN]

Hi Team, 

Please let me know how to achieve user insights and Experienced Dashboards in Servicenow. PFA screenshot.

Regards

[LearnerSN]

We are trying to achieve below @Dr Atul G- LNG  and @Tanushree Maiti . Thank you for your response.

Source	What it should show	Why it matters
Nexthink / DEX	Device/app health, digital friction, proactive fixes, remote actions	Shows whether the user had a degraded technology experience before or during ticket resolution. Internal material references Nexthink DEX baseline score as a tangible measure of end-user experience.
Genesys Cloud calls	Call volume, wait time, handle time, sentiment, repeat contacts	Internal material already links Genesys and ServiceNow integration to improved productivity, reduced lookup effort, better resolution time, and better user experience.
User effort score	Number of contacts, transfers, reassignments, reopen,  user confirmation	This would shift the view from “ticket closed” to “how much effort did the user spend getting this resolved.”
Chat survey / ticket survey	CSAT, comments, chat satisfaction, walk-up feedback	Internal reports already separate CSAT for incidents/service requests, SD chats, and walk-up channels.

[Tanushree Maiti]

Hi @LearnerSN 

1. Nexthink Incident Management Connector 

https://nexthink.com/press/nexthink-announces-integration-with-servicenow-service-graph-connector-pr...

2. Step by step instruction is given for Genesys cloud connector

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/app-engine-forum/9362/1/Gen...

[Dr Atul G- LNG]

Hi @LearnerSN 

You need to get these dedicated plugins to use.