user is locked out even it is active

[jitendra2027]

The locked out field is checked even if the active field is checked, means if a user is active user can not login. Does this make good sense? Like if a user is active, then why it locked out.

I faced this issue when I once unchecked the active field and updated the user. When I again make user active, locked out field is still checked.

Thanks!

[Ketan Mharse]

Hi @jitendra2027 ,

To clarify this, there is a OOB BR "Lock Out Inactive Users" which changes Locked out checkbox to True once we change Active field to False. But there is nothing OOB which will do reverse that is change Locked out to False, that has to be done manually or you can develop the script to do that.

Thank you

[Mike_R]

Locked out means they are an active user but will not be able to login. It could happen if they enter a wrong password too many times. 

When a user is inactive, it also makes the locked out field true automatically. When you re-enable the user, you will also need to unlock the account.