User is not able to see data of some columns in Report.

bhaveshbawa · ‎07-04-2025

In Report dot walked fields data is not visible but user is able to see those column data when open as form.

See below where I impersonated.

Normally

Dot Waked Columns

What can be the root cause behind this as user was able to see previously facing this issue recently. User have required roles also as there no issue while opening from list view.

Dr Atul G- LNG · ‎07-04-2025

Hi @bhaveshbawa

https://www.servicenow.com/community/virtual-agent-forum/user-is-unable-to-view-the-column-values-in...

Check : @AndersBGS reply

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Dr. Atul G. - Learn N Grow Together
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AndersBGS · ‎07-07-2025

Hi @Dr Atul G- LNG and @bhaveshbawa

Could think that this is maybe due to the query range enforced ACL by ServiceNow.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Dr Atul G- LNG · ‎07-07-2025

yes possible case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎07-04-2025

@bhaveshbawa

check if there is any report_view ACL on those dot walked fields and ensure the role given there is added to your user

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader