User is not able to see i-icon to preview record, for reference field

[Pranali18]

Hi,

When ITIL user login and tried to access incident record, for parent field which is from task table, i-icon is not visible, If security incident is selected as parent, but if other record like change record is selected then preview record is available.

Is it  possible to add that i icon for security incident as well?

Thanks

[Pratiksha]

Do you have read access to the security incident? 

Check the sys_popup view config for this 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/field-admini...

[Pranali18]

No, ITIL user do not have read access to that table, also do not want to give that access, as other configuration will be visible to them.

[Muralidharan BS]

HI @Pranali18 ,

Viewing security incidents requires at least a security read role, not all users can view sensitive incidents.