User is seeing Related List but not showing as list of tabs

[Abishek1998]

The user is seeing the related list in security incident but not as tabs. They are located below the other related list. But I can see them as tabs. How do I resolve this?

[Ravi Chandra_K]

Hello @Abishek1998 

Can you please share the screenshot of what you are getting and what other users are getting?

Generally, to configure related lists, On the Security incident form, right click on form header and go to configure -> related lists.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[Abishek1998]

I want this view

But the user is getting like the below view.

[Ravi Chandra_K · Accepted solution]

Hello @Abishek1998 

They are actually form sections which appear as tabs.

The user might have disabled tabbed forms.

They can go to preferences from their profile, then go to display settings to enable tabbed forms.

Please refer below article:

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/citizen_developer/CAS_FormSect...

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[Rajesh Mushke]

Hi @Abishek1998,

May be user is in different view, check their view and compare. Let me know if it is a different issue.