User name or password invalid. To reset your administrator password click here.

[Elton2]

Hi everyone, how are you?!

I'm trying to access my PDI, but when I click on the "Start Building" button I am directed to a page that says: User name or password invalid. To reset your administrator password click here. Note that this is different from the credentials used to log in to the developer's website (attached1)

However, when I enter the Username: admin and my Password it does not work (attached2)

And when I click on "Forgot My Password" I don't receive an email. (attached3)

(attached prints)

Do you have a support email so I can request support?

Can anybody help me, please?

Thank you so much!

[Danish Bhairag2 · Accepted solution]

Hi @Elton2 ,

U can go to the page where u are getting the start building button. There on top right corner u will see ur profile. Click on it there u will have option to Manage Instance password. Reset the password from there.

Thanks,

Danish

[mithunmohans]

Thanks @Danish Bhairag2  for your response. 

I do have same issue facing now. When I clicked on 'manage instance password' and try to change the password again it is asking the old password in another window which I don't know. 

What I will need to do in this case. Please help me. 

[Elton2]

Hi @Danish Bhairag2 , 

Its working now!

Tks so much

[Danish Bhairag2]

Your Welcome @Elton2 ,

Happy Learning😀

Thanks,

Danish