User not appearing in impersonation

[alinatoc]

Whenever I impersonate a user, impersonation modal says "No matches found" but when I try to look for the user in System Security > Users and Groups > Users the user exists. I also ensured that this user is Active. Other reasons you can tell about why this happens?

Cheers,

Allen

[oharel · Accepted solution]

User is locked out...?

[alinatoc]

No

[alinatoc]

Hi let me revise my answer. You're right. Thanks!

[oharel]

Please mark the correct answer as "Correct" so other people can benefit from it as well.

harel