User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_request, Missing parameters: access_token

Cornelia
Kilo Contributor

‎07-27-2020 11:09 PM

I set up OAuth to Salesforce as Type = OAuth Provider and Grant Type = Authorization Code.

Using Rest Messages works great, when I get an OAuth token manually. However, when I try to create a new record on the client side from a workflow script, I get this error:   User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_request, Missing parameters: access_token.

I've tried several suggestions to get the authorization and refresh tokens from the script but have had no luck so far.  Any suggestions would be great.

Thanks,

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Ankur Bawiskar
Tera Patron

‎07-27-2020 11:20 PM

Hi,

I think some parameter is being missed when the script runs

sharing links for help

https://hi.service-now.com/kb_view.do?sysparm_article=KB0754270

https://community.servicenow.com/community?id=community_question&sys_id=0fd55d39db263b04d82ffb243996...

Regards
Ankur

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Cornelia
Kilo Contributor

‎07-27-2020 11:33 PM

Hi Ankur,  Unfortunately, neither of those helped me.  I think I need some help understanding how to write the javascript to access the authorization and refresh tokens.  Any other ideas or direction is appreciated.

Thank you,

Connie

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leoferrero
Tera Contributor
In response to Cornelia

‎06-13-2023 08:21 AM

Hi Cornelia did you find a fix for this? I'm having same issue

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