I have cloned and made a very slight customisation, to remove the save button and make it read only, to the OOB sp-variable-editor widget. I have added my cloned widget to the ticket page for end users to view a read only copy of their submitted for...
I am trying to display a couple of different fields from a change on different lines in a Case's description but everything shows on one line. See the underlined section of the screen shot below:
Within a ATF that I've created, I've managed to successfully extract the sysID of a record within the 'sys_user_grmember' table. Test results show the following: Step 8 (Record Query): Successfully found 2 sys_user_grmember records matching quer...
Hello All, I am looking to edit the Incident Script Include that calls the IncidentSNC script include. I would like to edit the reopen function in the IncidentSNC script include. I want to clear the assigned to user of the reopened incident. I know ...
All,I need to use a checkbox (true/false) to toggle whether or not I can see inactive users, on a single lonely user reference field. The business has asked that admins (who by default can see inactive users) need to click a checkbox, before they c...
HI We are trying to show a Performance analytics Dashboard to our service owners about their teams Incident performance over every month. One of the Metric is the No .of Incidents that were On Hold over 5 days and we want to bring this count down - ...
Hello! I have a notification running on the sc_task table. I want to display the due date field from the RITM to the notification.I can do this by dot walk. However, I only want to display the date section (bold part from the sample) of the value. Du...
Hi, i have a question regarding the usage of GlideV2ChartingIncludesSP.js. I was trying to embed custom reports in the service portal by using the 'embedReportByParams function but the reports seem not to render properly. It does work when i use the ...
Hello! I have a scheduled job that triggers an event to send a notification. It should trigger when the due date is one day from today aka tomorrow. The script in my scheduled job is var gr = new GlideRecord("sc_task"); gr.addEncodedQuery('active=tru...
Hi All, I have requirement to validate the number entered in a field . For this I created Onchange client script and below RegEx is not working .It is not accepting the number even I give in below format . Please guide. Number format should be - 12...
Good morning community, I am seeing something strange on some scheduled reports using conditional scripts to determine which days to run (weekdays and fridays being the important ones). I did the searching and saw the notice about using js and not gl...
Hi, How can we include external libraries in UI Scripts? Specifically, I want to use MomentJS from a UI Script of mine. I've read in many places that it's possible to do this from either a Script Include or from UI Scripts, but there is never an acco...
Hello,Working on a Helsinki instance,var json = new JSON();Works fine in the Global Scope but crashes within an Scoped Application:Invalid object in scoped script: org.mozilla.javascript.gen.sys_script_include_04cf1a2f0fd2020094f3c09ce1050eba_905@1ca...
Hi We have a requirement like this, We want to hide the Work notes field in the activity log only for Non ITIL Users , While the Additional comments will still be visible for them, Is this possible ? What does the Lock icon on the Work notes in Activ...
Hi , I want the Assignment group to show logged-in users groups currently I have a script that shows selected users group what modifications to be done to the script and what should be the reference qualifier. Kindly help me
