Hi, I have enabled client email for catalog task table, I would like to automatically populate tthe "To" field with the requested for e-mail, the requested for is coming from the requested item associated to catalog task.Can anyone share some hints h...
Hello, New to Servicenow. I have a daily feed coming in of users. It was setup by our SericeNow partners, it was running in 1-3 hours now takes up to 10+ hours to run. We had a new field added to the csv called Last updated date. It has the d...
I need to current users sys_id using business rule.any thoughts?
So for some odd reason the "autoclose incident" business rule stopped entering the close date even though it is changing the state to close. So now I have over 700 tickets that are no longer active and state is closed but is missing a closed date. If...
I am attempting to create a business rule in a scoped application. The business rule is not working due to a java data type error. I think it is caused by the "condition" line. I have used this same line in other (non-scoped) business rules. What cou...
Hi All,I'm looking for possible solutions to the below:I need to change the status of a business service (CI class) at a time and date specified on another record. E.g. when a change is raised against a business service I want the business service st...
I have a reminder date field on my form and I want to send out a notification when the time has elapsed (and set the state field to a new value) I have tried to add a timer in the workflow to Timer based on: a date/time or duration fieldfield : u_rem...
Here are my steps:First, create REST:Here are the "get" function details:Here's what happens when I click the "Test" link:Here are the user roles:I also get the same 403 message when I change the username/password to mine, which I have the admin role...
I am looking to create a single email notification that will utilize mail scripting to send out two emails (containing different bodies) depending on who is in the recipient list. For example:I have an email notification on the incident table that li...
Hello,I am currently trying to figure out how to query between related tables, such as chg requests and tasks. This is what I am attempting:var gl = new GlideRecord('change_task');var glC = gl.addJoinQuery('change_request');glC.addCondition('number...
Please give some tips......
I am sending an email notification when incident is commented.No big deal, right ?In the comment field, I typed a, then hit Enter, typed b, then hit Enter, typed c, then hit Enter.The notification has ${comments} in it.This works great, but the sys_c...
I want to add some Explanations to reports in service now so that user can see what that particular report is for. let me know if there is any way that I can add it.
Hi Team,I am fetching the records from the table, i used if condition to check the emptiness of the glide object if the object contain the record , the if condition will run and it skip the first record of the glide object.Find the below snippet whic...
I'm trying to use GlideMultipleUpdate, but it behaves kinda weird...Here's my code:var grt = new GlideMultipleUpdate("u_grit_path_import");grt.addQuery('u_groupname', 'BUILTIN\\Administrators');//grt.addQuery('u_groupname', 'CONTAINS', 'BUILTIN');//g...
