Hi guys,I have created an entry for the header menu below:but for some reason it is not displaying on the menu...I have created menus before for several service portals but i couldn't figure out why this particular one is not working. Have you guys e...
All, On submission of a catalog item I have a workflow that I intend to generate a report from alm_asset and email it to the requester. I've restricted it managers in our organization and setup the report so it contains all assets where assigned_to.m...
I am trying to submit an incident on Service Portal using ATF. I understand that there is a "Service catalog in Service Portal" section in ATF steps that can do this. However, I want to submit the incident as if end user is using the tool : Open Port...
Even though the workflow has been published, not able to run the workflow as it is disabled. Please find attached screenshot for the same.
Hi Team, My inbound email action is triggering but it is not updating the variable. Can you spot where I am going wrong. Below is the script. The line "current.variables.more_information_required = info_provided" is not working though comments are ge...
Hi All, We have a requirement like when we send an email from our outlook to the xyz shared email box then this shared email box will forward that email to our servicenow instance. Once a email is received from that shared mailbox it should create a ...
Hi All Not able to create new UI action in ( ui policy ) ,its shows error more than 25 UI policies name with - There are multiple UI Policies with the same Order for this field - their run order is not predictable
HI all, We have created a remote table to pull the data from an external source dynamically. However, only 1000 records are being created on the remote table, where as when we check the response from the REST message the data is more than 2000 reco...
I would like to remove some actions from "more actions" hamburger menu in Incident table. For example, could someone advise me on how to edit the list and remove Change-related actions as below? Best Regards, Aki
Hi ServiceNow Community Developers, It looks like the ArrayUtil script include cannot be called from a scoped application. Is that by design or am I doing something wrong? This is what happened - i have code that calls it as follows: The script exec...
Hi All, I am working in requirement that one variable should populate based on different conditions(Like location,BU and country ect ) depends on catalog form. I have written script included and OnSubmit catalog client script, Here I am getting log...
Greetings All, I am brand new to scripting, so any assistance I can get here is greatly appreciated. I am working on a complex catalog item created by the previous administrator. I have been able to solve for most of the gaps needing addressed, but I...
I configured SSO for our instance and its taking users to SSO for /sp but not for /CSM or /CSPHow can I redirect users to SSO when they try to go to /CSM or /CSP? I setup glide.authenticate.sso.redirect.idp to true and have the Idp sys id there
Good afternoon, We recently had a manager leave and then immediately return. Somehow when we reassigned this manager as the ASSIGNMENT GROUP MANAGER for his many groups, the notification email that gets sent to the manager during incident assignment,...
Hello All,I want to edit the oob Assigned to duration metric definition on the incident table to end the duration if the ticket is resolved,closed or cancelled. I am not too familiar with this module. I have tried adding different scripts to make thi...