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Query SQL Database from ServiceNow for user's username

Hello all, I have a requirement for one of our catalog items. Once a request has been submitted and approved, we would like ServiceNow to query our SQL database with a simple command that looks up if a user is in the table based on their username. If...

gnunez by Kilo Guru
  • 3246 Views
  • 3 replies
  • 1 helpfuls

How can we add the new tab on agent workspace?

In Agent WorkSpace - NewYork Instance, Please review the following image, We have created the new table "call Information" in the ServiceNow. Now, we would like to display the call information details as a new tab that seems like a "user's interactio...

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to change servicenow sending email address

HI Team, I want to change the servicenow sender email address in my instance. Currently it is displaying like below. From: Servic@XXXX [mailto:XXXX@service-now.com]    I want to change like below for all mails which is sending servicenow mailbox: Fro...

VRNR by Kilo Contributor
  • 9786 Views
  • 5 replies
  • 0 helpfuls

Issues with assessment_take2

Greetings all,I'm currently working on a pilot for surveys for Incidents for my company, and I've come across a snag.   I've built the survey and it's working properly except for two things.   Everything involved looks to be out of box, and appears t...

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Restrict edits to Dot Walked field on a List View

I need to restrict Users from editing a dot walked field on a list view. For example, incident.description would be ok since I can add an ACL to the Incident table.    In this case, I need to restrict task.description field on the Task table. Note, I...

JahanzebB by Mega Guru
  • 1337 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set values of record producer (switch case script)

I'm hoping that someone might be able to help me with the correct way to pass values to a new record producer in a script. I'm sure it's something with the way that I have it written currently that just isn't processing correctly. For background I ha...

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Marcel H_ by Tera Guru
  • 2627 Views
  • 4 replies
  • 3 helpfuls

Test JDBC Connection to a Database Server

BackgroundServiceNow instances can be setup to import data from external databases using JDBC. This setup is documented under Data Sources->JDBC type data source in the documentation:JDBC type data sourceBut when there are issues with this JDBC conne...

tim210 by ServiceNow Employee
  • 25658 Views
  • 3 replies
  • 0 helpfuls

Transform Map GlideRecord Script

Hello, I am trying to query the a manufacturer table with this script during transform so that it will load the company column in the users table with their manufacturer name based on the conditions in the script. The problem is that the second condi...

EB7 by Giga Contributor
  • 2092 Views
  • 3 replies
  • 0 helpfuls

How to get current form values in UI macro jelly script

Hi All, I have created a formatter and UI macro. And formatter is added to incident form. Now i want to display current incident fields to the formatter. Created UI macro with below script but it is not showing any values. Please help me.   <?xml ver...

Resolved! Moving Filtered Options in List Collector

I have an on change client script for a reference field 'which_user'.  When you enter the value in 'which_user', it sets the filter for the list collector field 'parent'.  I then want to move all available options slushbucket (left) based on that fil...

Resolved! SSRS connection failing after TLS1.2 policy change

We use SSRS to generate more sophisticated reports but it can no longer connect since last Tuesday when our ServiceNow instance was updated to enforce TLS1.2. We installed the latest ServiceNow ODBC driver on our Windows server and we're already runn...

Restricting application access for admin users

Hi , We are trying to implement following condition in our instance. We have application XYZ which is accessible for Certain group of users in client organization. We have created assignment groups and have provided appropriate roles to them. This is...

Siri8 by Kilo Contributor
  • 2244 Views
  • 2 replies
  • 2 helpfuls

Adding catalog item variables to email notification

Hello, We recently started using Variable Sets and I would like to include all variables in the approval email notification. Currently no variables are populating in the approval requests. I have been investigating this and find different solutions t...

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David36 by Tera Contributor
  • 3142 Views
  • 4 replies
  • 1 helpfuls