In our instance the only inbound action we have enabled for incidents is Update Incident (BP). Recently one of the techs forwarded a response that had the watermark and the incident number with FW: in the subject line. It did not update the tickets...
Hello - I have a functioning advanced reference qualifier on a Catalog Item variable, however I need to add a few more conditions to it. I am pulling a different variable on the catalog item within the qualifier along with only pulling active recor...
We get emails from third party vendor servicenow instance to my client instance related to vendor incident and service requests. As soon as the email hits the client instance, a call record has to be created. I configured an inbound email action for ...
Hi I want to send attachment via postman, Please provide the the steps When i am trying to passing value it is showing below error
I'm trying to use ATF to test the Change process, and when closing off the implementation phase I would like to use the current date set programatically, rather than having to set this manually before running the test. I don't seem to see any options...
Hi all, We are revamping our Change form with the addition of some new fields, however the OOB 'Description' field is now show the field label as 'Description(description)'. We do not have another field called Description and I can't work out how to...
Hi Team, I have tried to use filter on watch_list field. But, I see it doesn't work properly for 'DOES NOT CONTAIN' on list field. CONTAINS: worked DOES NOT CONTAIN: not worked I have also tried to use by scripting, but it's the same result. I jus...
We have a UI action 'Create Incident' on Requested Item form. On Click of UI action, UI page will get pop up as highlighted below. Is this possible or How I can send value to the field 'ITEM' present in UI page?
Hi All, I need help to create a scheduled job to update state field on task table as per the Request state field on Sc_request table. Suppose if the Request state on Request table is closed complete then update the State field on task to closed compl...
Hi All We have installed language translation plugin already (2015) and we are using since then. I have come across some values are not translated properly .i'e., There is a catalog item , where some of the values of Select box have translated to ...
im trying to push multiple records values into an json array , but it returns duplicate values. var child_ci_value=[]; var child_ci_field=[]; var childci = {}; var relci=[]; var rel=new GlideRecord("cmdb_rel_ci"); rel.addQuery("parent","6a78f...
Hi Experts, We have a requirement to implement Tamil and Arabic translations and these are not available OTB. Can you suggest the best possible approach? -VNK
Hello all, I need to come up with an email validation to only take the domain @calstate.edu. I found a great post in the community that excludes gmail and yahoo, but I'd think it would be easier to have a script that specified email should include @c...
Hi, On the Service Portal i want to add my own custom glyph. Can anyone please help me how to do this
Hi,Current there are 576 Glyph Icon (Font Awesome icon), are there to be selected from the glyph field in instance options in Service Portal.How can we leverage the new or missing Font Awesome icons to be available in the Glyph menu.I already tried i...
