Resolved! What is use of "Approval Action" activity in workflow
Hi All, Please explain to me 1. What is "Approval Action" and what will happen when use this?2. In which scenario we will use this in our workflow .? Thanks Ramesh R
Forum Posts
Script to get the value of the select box
Hi , I have a select box called 'unit of measurement' which has several values in it . My requirement is , if the 'unit of measurement' field has value 'centimeter' which has the numeric value of '30' , then it would perform some actions . I am n...
How do i add manager to a user?
Hi, I've just imported all our users from LDAP using the default transform map. https://docs.servicenow.com/bundle/orlando-platform-administration/page/integrate/ldap/concept/c_LDAPTransformMaps.html Everything seemed to work fine, but I can see mana...
Resolved! Record producer to create incident
Hello Guys, I have created the record producer to let the end users create an incident in portal but our client want the end users to select impact and urjency of the issue and the choices for the impact and urjency are impact choices I’m the only o...
Make template available for multiple groups
How can I share a template (for incident) with more than one group and not global? the current "group" field only lets us select one group. Anyone know an alternative? Or possibly a way to make the "group" field able to select multiple groups (like a...
Resolved! API "sysparm_input_display_value" not working as advertised
I am trying to update the "business_service" field in the change_request record. This happily accepts a sys_id via an API call with JSON {"business_service":"sys_id_code"}. But if I try to populate using the Display Name of the field so that it looks...
Resolved! how to retrieve data from two and three days ago?
Hi Gurus, Is it possible to retrieve data that has an updated date equal to Yesterday AND two days ago AND three days ago. I see there are built-in options for today, yesterday, last 7 days etc, but that goes back to far. I just need for the past th...
Virtual Agent Icon change
Hi, How to change Virtual agent icon in the SP home page occurs at below right side? Attached an OOB Image. Please suggest.
How to resize container in service portal
Hello,We are looking to resize the homepage search widget on service portal to remove the extra padding on top. Please let me know if anyone tried it. I am able to change width but not height.Thanks in advance.Thanks,Rashi
Resolved! Service Portal home page question
Is there a way to increase the height of a particular container on the index page? We want to make the space allotted for the background image bigger. I tried adding this to Page Specific CSS on the 'index' page, but it's causing all container he...
Resolved! Reference field read only issue in ui page
I Created a reference field and a check box in ui page on load of the ui page the "reference field" is read only but though it is read only i can select the reference field value how can i avoid that. HTML: <label style="margin-right:8px; font-size:...
Resolved! How do I sort by reference field in a GlideRecord?
I am attempting to sort a GlideRecord query against he Sys_User table by the Manager field. I know this is because it's a reference field, but I'm having trouble with the syntax. Can anyone help me sort this query by the manager name or userid? var...
Resolved! Script Include returns many records however the report just shows one
Hello, I have a script include that is used as a filter in a report. The script returns many sys_ids however the report just shows one of the records. This screenshot will illustrate... Notice in the filter section it list all the sys_ids returned ...
Created attachment is not getting saved to sys_attachement table .(Issue with create & Retrive attachment)
HI , I have created a attachment & tried to retrieve it by passing id it returns 404 .Adding details below CASE I Create Attachment POST : https://dev87746.service-now.com/api/now/table/ecc_queue?&sysparm_exclude_reference_link=true Request Body : {...
dot-walking on forms to other tables
Than you all for your help in advance. I have only been working in the platform since October of 2019 when I started my Journey into the ServiceNow world with 10 weeks of intensive training and 3 certifications. Below is the problem I am having: I ad...
