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Header Menu not displaying in Service Portal

Hi guys,I have created an entry for the header menu below:but for some reason it is not displaying on the menu...I have created menus before for several service portals but i couldn't figure out why this particular one is not working. Have you guys e...

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Resolved! Generate a report from a workflow run script

All, On submission of a catalog item I have a workflow that I intend to generate a report from alm_asset and email it to the requester. I've restricted it managers in our organization and setup the report so it contains all assets where assigned_to.m...

Brian24 by Tera Expert
  • 3092 Views
  • 6 replies
  • 2 helpfuls

Submit incident in Service Portal using ATF

I am trying to submit an incident on Service Portal using ATF. I understand that there is a "Service catalog in Service Portal" section in ATF steps that can do this. However, I want to submit the incident as if end user is using the tool : Open Port...

Amruta12 by Tera Contributor
  • 2743 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to update RITM Variable using Inbound Email Action

Hi Team, My inbound email action is triggering but it is not updating the variable. Can you spot where I am going wrong. Below is the script. The line "current.variables.more_information_required = info_provided" is not working though comments are ge...

saikatmitra by Tera Contributor
  • 2453 Views
  • 5 replies
  • 1 helpfuls

What is the record limit for a remote table in servicenow

HI all,   We have created a remote table to pull the data from an external source dynamically. However, only 1000 records are being created on the remote table, where as when we check the response from the REST message the data is more than 2000 reco...

sanga2 by Tera Contributor
  • 2891 Views
  • 9 replies
  • 0 helpfuls

OnSubmit catalog client script not working

Hi All, I am working in requirement that one variable should populate based on different conditions(Like location,BU and country  ect )  depends on catalog form. I have written script included and OnSubmit catalog client script, Here I am getting log...

krithvik by Mega Contributor
  • 1863 Views
  • 2 replies
  • 1 helpfuls

Catalog UI Policy script with multiple conditions

Greetings All, I am brand new to scripting, so any assistance I can get here is greatly appreciated. I am working on a complex catalog item created by the previous administrator. I have been able to solve for most of the gaps needing addressed, but I...

Jeremy F_ by Giga Expert
  • 4790 Views
  • 9 replies
  • 3 helpfuls

Resolved! /CSM portal not redirecting users to SSO

I configured SSO for our instance and its taking users to SSO for /sp but not for /CSM or /CSPHow can I redirect users to SSO when they try to go to /CSM or /CSP? I setup glide.authenticate.sso.redirect.idp to true and have the Idp sys id there

Community Alums by Community Alums  
  • 2386 Views
  • 2 replies
  • 0 helpfuls

Resolved! Metric Definitions

Hello All,I want to edit the oob Assigned to duration metric definition on the incident table to end the duration if the ticket is resolved,closed or cancelled. I am not too familiar with this module. I have tried adding different scripts to make thi...

Nate23 by Mega Guru
  • 3844 Views
  • 8 replies
  • 0 helpfuls