User Notification preferences - Disable for one notification

[Khanna Ji]

Hi Team,

I have one VIP user who should not receive one type of notification and such kind of request might come in future also. I was thinking to suggest him to disable that notification from notification preferences but he wanted platform admins to do it. We have disabled impersonation in production and cannot impersonate a user. 

Is there any way this can be achieved through the same idealogy without customizing the system?

[Ankur Bawiskar]

@Khanna Ji 

1 way is admin will do the task for that person
OR

Another way is to write Business rule on Email table and check which email is there and who is the recipient, if the recipient = ABC and Email subject = Your email subject then manipulate the recipients in the Record and remove that person

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[Ankur Bawiskar]

@Khanna Ji 

another way I thought is this which is no-code, low-code and easy to maintain going forward

1) ask your platform admin to submit a catalog item, you have to design this catalog item and variables

2) variables will be as below

a) Notification reference variable referring to Notifications table

b) User - reference to sys_user (for whom it has to be disabled)

3) Once user submits this catalog item create an entry into this table "sys_recipient_notif_preference" with Send Field as False

Populate Fields which I highlighted

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Khanna Ji 

Hope you are doing good.

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[Ankur Bawiskar]

@Khanna Ji 

I believe I shared a working solution for your question.

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