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User Notification preferences - Disable for one notification

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Khanna Ji
Tera Guru

‎09-02-2025 08:29 PM

Hi Team,

 

I have one VIP user who should not receive one type of notification and such kind of request might come in future also. I was thinking to suggest him to disable that notification from notification preferences but he wanted platform admins to do it. We have disabled impersonation in production and cannot impersonate a user. 

 

Is there any way this can be achieved through the same idealogy without customizing the system?

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Ankur Bawiskar
Tera Patron
Tera Patron

‎09-02-2025 10:08 PM

@Khanna Ji 

another way I thought is this which is no-code, low-code and easy to maintain going forward

1) ask your platform admin to submit a catalog item, you have to design this catalog item and variables

2) variables will be as below

a) Notification reference variable referring to Notifications table

b) User - reference to sys_user (for whom it has to be disabled)

3) Once user submits this catalog item create an entry into this table "sys_recipient_notif_preference" with Send Field as False

Populate Fields which I highlighted

AnkurBawiskar_0-1756876104989.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-03-2025 02:23 AM

Hi @Khanna Ji 

 

Being a admin, it can be done easily. Ask the admin to go to the user preference [sys_recipient_notif_preference] and then go to user preference and there create the preference based on the user, but I recommend getting the email or request confirmation from the user before taking action

 

 

https://INSTANCENMAEservice-now.com/now/nav/ui/classic/params/target/sys_recipient_notif_preference....

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