User Notification preferences - Disable for one notification

[Khanna Ji]

Hi Team,

I have one VIP user who should not receive one type of notification and such kind of request might come in future also. I was thinking to suggest him to disable that notification from notification preferences but he wanted platform admins to do it. We have disabled impersonation in production and cannot impersonate a user. 

Is there any way this can be achieved through the same idealogy without customizing the system?

[Dr Atul G- LNG]

Hi @Khanna Ji 

Being a admin, it can be done easily. Ask the admin to go to the user preference [sys_recipient_notif_preference] and then go to user preference and there create the preference based on the user, but I recommend getting the email or request confirmation from the user before taking action

https://INSTANCENMAEservice-now.com/now/nav/ui/classic/params/target/sys_recipient_notif_preference....