User Notification

[manju12]

Hi Team, 

I need to send notification to user, when user changes the password on below form.

I have tried using business rule, event registry and notification but it is not working. Could you please help me out.

Thanks,

Manju

 

[Itallo Brandão]

Hi @Dr Atul G- LNG 

That makes perfect sense; if the user is changing their password, they already know. Sending an email informing them that they changed their password themselves is redundant.

Excellent point.

Best regards, Brandão.

[Chaitanya ILCR]

May be it's a confirmation for the user that they have successfully changed their password and a note that the have to use the new password

what's the business requirement @manju12 ?

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Dr Atul G- LNG]

Hi @Chaitanya ILCR 

If the password is changed, the user will be able to log in; otherwise, they won’t. This is the out-of-the-box (OOTB) behavior in ServiceNow.

[Chaitanya ILCR]

Hi @Dr Atul G- LNG ,

yes, what you shared was valid.

that why to let them the same thing that they have just done. 

@manju12 ?

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya