User profile icon appears when viewing the same record

[Nicole Disbro]

Does anyone know what properties guide the function of when 2 users are viewing the same record, their profile icon appears in the ui action bar. I have users reporting that it is no longer showing in our production instance.

[Sandeep Rajput]

@Nicole Disbro Please check the property glide.ui16.live_forms.enabled is set to true on your instance please refer https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/navigation/task/config... for more information.

Also, check the system property glide.ui.presence.disabled make sure this is set to false for more information https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/navigation/task/t_Disa...

Hope this helps.

[Nicole Disbro]

Yes, validated and both are set to the correct values.

[Allen Andreas · Accepted solution]

Hi,

That's the "User Presence" feature as documented here: https://docs.servicenow.com/csh?topicname=c_UserPresence.html&version=latest 

And controlled by this system property: glide.ui.presence.disabled

[Nicole Disbro]

I am going to look and see if any users have this set personally for them.