How do i clone virtual agent

[rayna_057]

How do i clone virtual agent (service portal) so i can customize it, i.e. add different topics, customize the widget?

any help would be appreciated.

[Mark Roethof]

Hi there,

Adding different topics has nothing to do with "Cloning Virtual Agent" (assuming you mean cloning a widget or something)

Also using the Service Portal Virtual Agent widget is actually a legacy method. Already since the New York release, the preferred method is Agent Chat configuration.

[rayna_057]

Hi @Mark Roethof 

thanks for your reply! yes i meant cloning and customizing the widget, but also giving it separate topics to make it separate  virtual agent as i don't want to touch our current service portal virtual agent. i'm not sure how to do this and where i need to go in servicenow to enable this?

thanks!