User provisioning AD integration

[Sriram28]

Hello ALl,

Can someone please share documents/link where it shows " User provisioning AD integration".

Thanks in advance

[Ravi Gaurav]

Hi @Sriram28 

For "User Provisioning AD Integration," you can explore the following resources and documentation to help set up Active Directory (AD) integration with user provisioning in ServiceNow:

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1. ServiceNow Documentation

• Active Directory Integration:

  • LDAP Integration Guide: This official ServiceNow guide explains how to configure LDAP integration for user data synchronization and authentication.
  • Key Points Covered:
    • Configuring LDAP servers in ServiceNow.
    • Setting up user provisioning and attribute mapping.
    • Testing and troubleshooting LDAP integration.

• MID Server for LDAP:

  • MID Server Documentation: Explains how to set up a MID Server for communication between ServiceNow and AD.

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2. Microsoft Documentation

• Active Directory Overview:
  • Microsoft AD Overview: This resource provides details about AD, its structure, and features relevant to user provisioning.
• Azure AD Integration:
  • Azure AD Provisioning: If you’re using Azure AD, this guide covers user provisioning, SCIM, and ServiceNow application integration.

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3. ServiceNow Community

• Discussions on LDAP Integration:
  • ServiceNow Community - LDAP and AD Integration: Use this resource to search for practical scenarios, troubleshooting tips, and solutions shared by the ServiceNow community.
• Example Use Cases:
  • Syncing users and groups from AD to ServiceNow.
  • Handling organizational units and specific provisioning logic.

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4. YouTube Tutorials

• Step-by-Step LDAP/AD Integration:
  • Many YouTubers, including ServiceNow MVPs, provide tutorials. Search for "ServiceNow LDAP Integration" or "AD Integration ServiceNow" for detailed walkthroughs.
• Example Channel: Learn ServiceNow with Ravi (You may also have videos covering user provisioning).

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5. Implementation Best Practices

• Plugins Required:
  • Ensure the "LDAP Integration" and related plugins are activated.
• Access Controls:
  • Set up roles and ACLs to secure data transfer and provisioning logic.
• Testing:
  • Use test AD environments to validate the integration before going live.

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6. Other References

• ServiceNow Store - IntegrationHub Spokes for LDAP: Look for IntegrationHub spokes related to LDAP and AD provisioning.
• SCIM (System for Cross-domain Identity Management): If using SCIM for provisioning, explore SCIM-based apps for ServiceNow.

Let me know if you'd like direct help with configuring a specific aspect!