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User "system" is updating some records and no idea how!

jarrejo
Kilo Contributor

Is there any documentation on the system, guest, admin and glide.maint account. Tried googling with no luck.

Ive done the obvious and checked sys_user.

Just wanted to know what objects or in what circumstances they would update!

Thanks

3 REPLIES 3

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Joe,



There should be some schedule job which is running and updating the ticket. Can you please check the same.


Go to system definition->Schedule job


Hi Pradeep


Thanks a lot for your feedback!
I checked the Scheduled Jobs and most have the 'Run As' populated. But none as 'System'


There are some that are blank. Would that default to user "system"


A Scheduled job would make sense because a number of systems were updated about the same time.


Against that, is that I couldnt find a scheduled job that updates those objects at all.


Hi Joe,



If the "Run As" field is blank it would default to the name as system.


Please let me know if you still have any questions.