User redirecting to ServiceNow instead of Service Portal

ramesh_r
Mega Sage

‎03-15-2024 04:17 AM

Hi All,

 

We have enabled the OKTA for SSO. When users log in via SSO, they should routed to the Service Portal. but only one specific user is redirecting to ServiceNow 

 

Note: Event the user has no role and no groups

 

I want to know what could be the reason.?

where do I need to start my research .?

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-15-2024 04:21 AM

Hi @ramesh_r 

 

Try to compare this user with another who is redirecting to portal. seems some cache issue or some URL update in User profile. 

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Dr. Atul G. - Learn N Grow Together
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