User roles in Global Scope to Access Custom Applications

dalton1
Giga Expert

Hi!

I cannot seem to make my custom application accessible to others. I am using Fuji version.

What I have done so far:

- I have custom application, App X,   with an auto generated scope.

- I have created a global user role, App X user,   and assigned the role to App X.

- I have added the same global user role to user, Beth (Global user).

- When I impersonated user Beth, user cannot access my custom application..

Questions:

1. How can I let other users access my custom app?

Kindly advise.

1 ACCEPTED SOLUTION

Hi Dalton,



Here is the process.


Go to the roles->Search for the global role->Now   you will see the related list "Contain roles" and click on edit->Now search as x_ and you should be able to add.


View solution in original post

11 REPLIES 11

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Dalton Claudio



That is the expected behavior. Basically your application is created in custom scope and it expects the custom roles and not the global ones.


Please mark the answer if this answers your question.



Kindly let me know if you have any questions.


Hi Pradeep,



Thanks for your quick reply. I know that this is the expected behavior. But my actual concern is that I want to make my custom app accessible to other users. Is there a way I can assign custom roles to global roles? so that other users can somehow have limited access to my app?


Hi Dalton,



You should be able to assign the global role. But however make sure that global role inherits the custom role. Make sense?


Hi Pradeep Sharma,



Yes, that makes sense. Now, how can I inherit the custom role from the perspective of global role? When I about to edit the global role, I cannot seem to find the custom role in the slushbucket. This is where I got stuck.