User roles in Global Scope to Access Custom Applications

[dalton1]

Hi!

I cannot seem to make my custom application accessible to others. I am using Fuji version.

What I have done so far:

- I have custom application, App X,   with an auto generated scope.

- I have created a global user role, App X user,   and assigned the role to App X.

- I have added the same global user role to user, Beth (Global user).

- When I impersonated user Beth, user cannot access my custom application..

Questions:

1. How can I let other users access my custom app?

Kindly advise.

[Pradeep Sharma · Accepted solution]

Hi Dalton,

Here is the process.

Go to the roles->Search for the global role->Now   you will see the related list "Contain roles" and click on edit->Now search as x_ and you should be able to add.

[dalton1]

Hi Pradeep Sharma,

That's the thing. I've navigated the same path but I cannot seem to find my custom roles in the related list you have mentioned. But when I EXPLICITLY searched the user, it suddenly appeared. So is this the expected behavior that custom roles are not automatically displayed in the Available roles and I need to search it?

Marketing Events Application User (Global Role) and x_10403_marketing_marketing_event_user (Custom role) defined in each scope

Marketing Events Application User (Global Role) Edit role

No x_10403_marketing_marketing_event_user (Custom role) in the collection

x_10403_marketing_marketing_event_user (Custom role) appeared when explicitly searched

Additional configurations done:

For each of the module present in the custom application, have updated the fields below:

- Accessible from: All application scopes

- Can read : Checked

- Allow access to this table via web access: checked

- Allow configuration: checked

Thanks for all the help!

[Pradeep Sharma]

Perfect . Thanks for the update.

In the available roles section there is a limit of records displayed. I am not really sure at this point of time if there is any property which will increase the limit of records displayed in the slushbucket.

[Victor Ruiz]

Here's some info on the slushbucket size property:

Slushbucket - ServiceNow Wiki

[ryadavalli]

HI Pradeep,

Thanks for the information. One quick question I have about roles. I know that if a person has let suppose itil role. And we want to add more roles, we go into ITIL and add more roles to that.

But it ITIL has 3 roles, and we are trying to give a user ITIL role, wouldnot he get itil plus the inherited roles (3)?

Thanks,