User's Notifications: Default Subscriptions?

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toneyvecchio1
Tera Expert

‎05-16-2014 04:21 PM

Greetings,

 

I have been modifying email notification subscriptions on behalf of users at request but I am not aware of what controls the default initial subscriptions offered to the user? Of course they can select + Subscribe to a new notification, but what table manages the default/base offered? I've tried toying with groups and roles, looking at the the Email Notifications table but can't seem to make the correlation. Couldn't find much on the wiki for this and I appreciate any information.

 

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Slava Savitsky
Giga Sage

‎05-16-2014 11:08 PM

Notifications are defined in Email Notifications [sysevent_email_action] table. The ones that have Subscribable = true are available for subscription. Besides, when a user receives a certain notification for the first time, its appears in their subscriptions and can then be changed from there. Subscriptions are stored in Notification Messages [cmn_notif_message] table. If you want to subscribe your users to certain notifications by default, you can write a business rule that will create the necessary entries in Notification Messages table when a User record is inserted. To subscribe existing users, use a scheduled job or a background script.



Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/

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Runjay Patel
Giga Sage

‎12-19-2020 11:57 PM

Check out this video, it will clear all your doubts and help you to understand Notification queries in details.

 Link: https://www.youtube.com/watch?v=MUVIsZFY0so&t=1s&ab_channel=ServiceNowHelpdesk

It help you to understand below points.

  • Basic email setup
  • Create an email notification
  • Advanced email setup
    • Advanced conditions for email notifications
    • Edit HTML content in an email notification
    • Document attachments on an email notification
    • Preview email notifications
    • Time zone for email notifications
    • Specify alternative outbound email addresses for notifications
    • Specify an outbound email address for a particular language
    • Notification variables
  • Email templates
  • Email layouts
  • Watermarks on notification emails
  • Troubleshooting notification emails
  • Trigger email through event

Please mark reply as Helpful/Correct, if applicable. Thanks!!

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