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Save as Draft resets variable back to --None-- when accessing draft catalog item

Hi, We're running into an issue where accessing a draft request isn't storing the previously saved variable value. We have a software license record producer where the first variable that appears is "Request Type" and it initially displays --None-- ,...

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Can I write to a spoke table without using Spoke Connectivity? (Salesforce Opportunities)

Working with our developers to ingest data from Salesforce Opportunities into the Salesforce Spoke table (sn_sforce_v2_spoke_st_opportunities), but we were not permitted to use the Spoken Connection from SNOW to SFDC. Instead we get an XML package th...

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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CSA Exam question

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table? - Field Matching- Select Data Source- Schedule Transform- Create Trasform Map- Load Data in some parts the answer is F...

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CSA question exam

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands -on experience with the new application?- Activa...

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Need to alter Create Case multiselect field mapping in CSM workspace

I created a new case type for CSM Workspace. I followed the instructions below to enable the Create Case multiselect. There are some fields, like Assignment Group and location that are not mapped OOB from this action. I haven't been able to find the ...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Hide custom ui action on service portal

how to hide custom ui action created in customer service on csm portal in servicenow

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States and Checked out option are not showing correctly for PrePublish Flow for Catalog Builder

I have created a custom flow by copying the Template Catalog Builder Item Review Flow. In this flow, after the approval steps, I am updating the catalog item record based on the approval outcome. If the approvals are approved, the catalog item state ...

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Streamlining Customer Notifications into a Single Email Thread

We currently send multiple email notifications to customers for a single ticket—such as when a case is created, when new comments are added, and for other updates.Is it possible to have all these notifications grouped into a single email thread in th...

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Hide Checkbox list from the catalog task

How to achieve, In SC Task (Catalog Task), hide the checkbox list and show only the options that were selected by the requester.

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How do I link network adapter to server?

In order to correlate SNOW CMDB data with some other tools, I'm trying to get relevant server info out of the tool over the API. I'm currently working with the following tables:cmdb_rel_cicmdb_ci_network_adaptercmdb_ci_serverI'm unable to deduce how ...

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Service Bridge to exchange Change Request data between two instances

We have a requirement to sync Change Request data between two instances.Cross‑Org Change Creation & VisibilityInstane1 can raise Changes that follow Instance2’s Change process via Service Bridge. The Change is owned and governed by Instance2, while a...

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SN Utils pro

Hello, Is there any way to get the free license of the SN Utils pro version?

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Microsoft Dynamics 365 migration to ServiceNow

Hi Everyone, Has anyone worked on the migration from Microsoft Dynamics 365 to ServiceNow, would really need some help for the process of attachment migration from MS Dynamics 365 to ServiceNow. Thanks in advance!!

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