User Unable to export the Excel-Showing blank page when clicks download

servicenowlear1
Kilo Explorer

‎11-05-2016 10:39 PM

One of the user is not able to Export lists to Excel in incident form. When he right clicks and selects Export -> Excel he gets the message

When he clicks on Download, he gets a blank page and nothing happens.This issue is affecting only for one user in the domain where others can able to export.

export error.PNG

When we click on download goes to blank page as shown below.

blank page.PNG

Preview file
9 KB
Preview file
6 KB
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16 REPLIES 16

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

‎11-06-2016 05:09 AM

I think I've seen this issue before. Have you tried different browsers? If I remember correct, I think it was browser specific. Not sure thou.



//Göran


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servicenowlear1
Kilo Explorer
In response to Goran WitchDoc

‎11-06-2016 06:24 AM

Hi Goran,



Yes you said i have tried in other browsers too but doesn't work,same issue with other browsers.


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Goran WitchDoc
ServiceNow Employee
ServiceNow Employee
In response to servicenowlear1

‎11-06-2016 09:17 AM

I'll see if I can get hold of some old colleagues from my former work and see if they remember.



//Göran


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Goran WitchDoc
ServiceNow Employee
ServiceNow Employee
In response to Goran WitchDoc

‎11-06-2016 09:23 AM

What release are you on?


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