User Unable to export the Excel-Showing blank page when clicks download

[servicenowlear1]

One of the user is not able to Export lists to Excel in incident form. When he right clicks and selects Export -> Excel he gets the message

When he clicks on Download, he gets a blank page and nothing happens.This issue is affecting only for one user in the domain where others can able to export.

When we click on download goes to blank page as shown below.

[servicenowlear1]

We are using Geneva as well as helsinki.

[servicenowlear1]

I checked with the ACL's as it is a security constraint issue.But still not sure and not able to find root cause.

[Deepa Srivastav]

Hi Mohan,

You can create a new Access Control record with the following attributes:

• Type: record
• Operation: read
• Name: Attachment (sys_attachment) - None
• Conditions:
  • Created by is javascript:gs.getUserName()
    

ITIL Users Unable to Export to Excel

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

[servicenowlear1]

Hi Deepa,

Thanks for sharing the link but i have gone this attachment before.So i am not sure whether can we create an ACL for one particular user who is

affecting.In case if we create it might affect i think so am i right.

[Deepa Srivastav]

Sorry I didn't pay attention that it this is for only one user... impersonate from his ID and debug ACL and check which ACL is failing.. else raise a HI ticket.

Check section 8 of http://wiki.servicenow.com/index.php?title=Using_Access_Control_Rules#gsc.tab=0

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.