User Unable to export the Excel-Showing blank page when clicks download

[servicenowlear1]

One of the user is not able to Export lists to Excel in incident form. When he right clicks and selects Export -> Excel he gets the message

When he clicks on Download, he gets a blank page and nothing happens.This issue is affecting only for one user in the domain where others can able to export.

When we click on download goes to blank page as shown below.

[Deepa Srivastav]

Is it fixed now?

[Rameshnathan]

Hi 

I am facing same issue there any solution for this..?

Thanks

Ramesh

[Jeets]

Even if the User Id is more than 40 characters, download does not happen.

There is KB for this in service now.

Thanks,

Jetendra.

[Deep Diddi]

yet that works

[Paul Curwen]

For anyone who stumbles upon this post these links will prove useful. The best advice is to leave the user_id field at 40 characters:

https://community.servicenow.com/community?id=community_blog&sys_id=5eb2c5871b5a7bc0ada243f6fe4bcbd5...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0621003