User unable to see Dashboard

[cpinedatx94]

I have shared the dashboard and reports with the User. I have shared the dashboard with the group which the user is in.

For some strange reason he still CANNOT see the dashboard. 

The only thing i could see why it nots maybe working is because i accidently created the dashbaord in the Employee Center Core scope/application.

Ive tried to see if i could move the dashboard to global. But i was unsuccessful. Regardless i shouldn't have to do this. It should just be working

[Paul Curwen]

Give this a try:  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0711935

[AndersBGS · Accepted solution]

Hi @cpinedatx94 ,

It's not possible to move the dashboard between scope. The reason that the user can't see it is properly due to the scope as the user doesn't have access to the scope, but only access to the tables which the reports is based on. 

I would recommend you to recreate the dashboard in the correct scope, and move the reports accordingly to the new dashboard.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[cpinedatx94]

Thanks for a quick and detailed reply! Cheers!