User unable to see the task assigned to him

abcmh
Giga Contributor

I have a catalog item request with a workflow process associated with it.

After the request is approved, it sends a notification and creates a catalog task that is assigned to a Group.

However, none of the users listed in the group are able to see the catalog task assigned to them under Catalog Task tab of the request item.

Can't seem to figure out where the issue is.

Any help is appreciated.

Thanks.

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

So looks like the user don't have READ access to the table. Can you please review READ ACL's on the table and ensure the right roles are assigned to the user.


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11 REPLIES 11

This is what i see when i have impersonated the user.


find_real_file.png


Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

So looks like the user don't have READ access to the table. Can you please review READ ACL's on the table and ensure the right roles are assigned to the user.


Thanks for the input. The group was assigned a role that now enables them to view the tasks assigned to them.


Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

You are very welcome. Thanks for participating in the community!


Which role did you assign. I am also facing the same issue