User without itil role should be able to manage the lifecycle of Problem and problem task

[Chahak kindra]

Hi All,

User without itil role should be able to manage lifecycle of problem and problem task.

How to achieve this.

Thanks.

[Kieran Anson]

There are specific problem management roles, assuming you're on the latest version of problem management

https://www.servicenow.com/docs/csh?topicname=installed-with-madrid-best-prac.html&version=latest 

[Chahak kindra]

Hi @Kieran Anson ,

Problem coordinator role itself contains itil role so dont want to give that role, after removing itil role few functionalities are not working as expected.

[Kieran Anson]

What is the intended outcome, are you wanting a user to have access to no other functionality other than problem? If the reason is to negate the need for an itil license (e.g ITSM Standard/Pro) then this isn't possible. The action will still be considered licensable 

[Dr Atul G- LNG]

Hi @Chahak kindra 

Provide the highlighted role only